Frequently Asked Questions

You can pay by the following methods:



Debit Cards

American Express


Apple Pay

At the moment, we are currently only shipping in the UK, but we thank you for your interest and hope to deliver internationally in the new year.

If you are a registered customer, you can log into your account and check your order status. If you do not have an account, we will keep you updated via the email address you entered when placing the order.

You will receive this in your order confirmation email from

Should you wish to cancel your order after purchasing then you should email us at as soon as possible after placing your order. If your order has not yet been dispatched or processed, you will receive a refund of the full amount for the purchase and delivery charge back on the debit/credit card (or PayPal account) used for the purchase. If, however, your order has already been dispatched then you may still cancel your order, but you may be liable for the delivery charges.

We encourage customers to ensure their order is correct before completing the checkout process as we are unable to add items to an order once it has been placed.

In a situation where the shipping address has been entered incorrectly, please contact us as soon as possible at making sure to quote your order reference number and correct shipping address. We can only update the address on an order that has not been shipped.

No, we are sorry, but we cannot accept orders by phone or email.

Yes, once you place an order, you will instantly receive an automated email confirming that your order has been received.

We are sorry but unless the goods are faulty, unfortunately we are unable to accept any returns as the nature of our products make them unsuitable for return due to health protection or hygiene reasons.

We want all our customers to have a great experience when they receive their Face Facts orders, but in the unlikely event that our product is faulty, please contact our consumer care team who will help resolve the problem. If you are asked to return these products to us, please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods just in case we do not receive the returned parcel). Customers wishing to return products should have regard to any labelling and packaging guidelines produced by the courier that is used.